Support desk | loader, portal, billing

Use this desk when the loader fails to open, the operator portal will not accept your key, or billing emails do not match your checkout receipt. Start with the FAQ for Windows version checks and plan lengths, then email support with your order address, PC build, and any error text. Hardware ID changes are a separate product. Mention whether the issue is the SAND: Raiders of Sophie account login screen, the game client, or only our loader so the team can triage faster.